The NBU is going to implement new approaches to protection the rights of financial service consumers

The National Bank of Ukraine announced the implementation of a new mechanism for protecting the rights of financial service' consumers, which would include the responsibility of banks and non-bank financial institutions for the quality of their services.

The NBU prepared a Concept for the protection of the rights of financial service consumers, that changes the approaches to the disclosure of information on the cost of services and the rules for their communication with customers by banks and non-bank financial institutions. In addition, a separate unit is being created within the structure of the National Bank to protect the rights of clients of financial institutions.